Refund policy

Returns/Refunds

All purchases made in-person and online are final sale and not eligible for return/refund. However, purchases made in person are eligible for exchanges within the same business day.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

In person exchanges are eligible for purchases made the same business day.

Your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at pochettely@gmail.com. Please note that exchanges will need to be sent to the following address:

1598 N High St
Columbus, OH  43201
United States

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange question at pochettely@gmail.com. 

 

Exceptions / non-exchangable items

Certain types of items cannot be exchanged, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept exchanges on sale items or gift cards.